Farringdon Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Farringdon Carpet Cleaners provides domestic and commercial carpet and upholstery cleaning services. By making a booking, confirming an appointment, or allowing our technicians to commence work, you agree to be bound by these terms. They are written to be clear and practical, and they apply to all standard carpet cleaning appointments, stain treatments, deodorising, and related cleaning services offered under the Farringdon carpet cleaners name.

These terms are intended to protect both the customer and the service provider by defining responsibilities in advance. They should be read carefully before any service is booked. If any provision is not understood, it is the customer’s responsibility to request clarification before the booking is confirmed. Nothing in these terms affects your statutory rights under UK consumer law.

In these Terms and Conditions, references to “we”, “us”, or “our” mean the cleaning service provider operating as Farringdon Carpet Cleaners, and references to “you” or “the customer” mean the person requesting or receiving the service. The terms apply equally to single-room visits, multi-room carpet cleaning, end-of-tenancy carpet care, and other similar domestic or business cleaning arrangements.

1. Booking process

Bookings may be made by agreeing a date, time, approximate scope of work, and any specific cleaning requirements. A booking is only confirmed when we have accepted the request and, where applicable, received any required deposit or pre-authorisation. The customer is responsible for ensuring that all details supplied are accurate, including access arrangements, parking considerations, property type, carpet condition, and any known risks such as fragile fibres, prior chemical treatment, or water sensitivity.

We may request photographs, room measurements, or further information before confirming a carpet cleaning service. This is to ensure that the right equipment, products, and time allocation are arranged. If the information provided is incomplete or misleading, we reserve the right to revise the quote, alter the service plan, or decline the booking where the requested work is not safely or reasonably deliverable.

Appointment times are usually given as a time slot rather than a fixed minute-by-minute arrival time. While we aim to arrive within the agreed window, delays may occur due to traffic, equipment issues, or prior jobs running over. We will make reasonable efforts to communicate material delays, but time is not of the essence unless we have specifically agreed otherwise in writing.

The customer must ensure that the property is accessible at the arranged time. This includes providing entry, clearing access to areas to be cleaned, securing pets, and removing breakable or valuable items from the immediate work area. If we cannot gain access, or if the premises are not suitably prepared, the booking may be treated as a late cancellation or wasted visit and charges may apply.

If the service is being provided at a managed property, rented accommodation, or business premises, the customer must ensure that they have authority to arrange the work. We accept bookings in good faith from the person placing the order and will not be responsible for disputes between tenants, landlords, owners, managing agents, or occupiers regarding permission for the service.

2. Prices and payments

All prices are quoted in pounds sterling and may be provided as estimates or fixed fees depending on the information available at the time of booking. Unless stated otherwise, prices are based on the rooms, carpet condition, access, and treatment requirements described by the customer. If the actual condition differs materially from the description, additional charges may be applied with the customer’s agreement before extra work is carried out.

Payment is due in accordance with the terms set out at the time of booking. In many cases, payment is required on completion of the service by card, bank transfer, or other approved method. For larger jobs or repeat commercial arrangements, we may request a deposit or partial advance payment. A booking may be cancelled or postponed if any required upfront payment is not made by the agreed deadline.

Where a quote is given after an inspection or after the technician has attended site, that quote may be revised if hidden issues become apparent, including excessive staining, heavy soiling, contamination, fabric damage, or additional rooms not previously disclosed. We will normally explain the reason for any price adjustment before continuing. If the customer declines the revised scope, we may charge for the visit or for work already completed.

Invoices, receipts, and payment confirmations may be issued electronically. The customer must notify us promptly if they believe a charge has been made in error. Any dispute about an invoice does not entitle the customer to withhold payment for undisputed services. Late payment may result in administrative charges, recovery costs, or suspension of further bookings where permitted by law and reasonable in the circumstances.

3. Customer responsibilities

You are responsible for moving small personal items, fragile objects, and loose belongings before the appointment unless we have expressly agreed to move them. Large furniture may sometimes be cleaned around, but moving heavy items is at our discretion and only where it can be done safely. We do not accept liability for damage to items that were not safely secured, disclosed, or removed in advance.

The customer should advise us in advance of any health and safety concerns, including electrical hazards, structural defects, recent flooding, mould, insect infestation, or contamination by bodily fluids or other hazardous substances. Our standard carpet cleaning and carpet cleaner services are not a remediation service unless specifically agreed. If a site is unsafe, we may refuse to proceed, suspend work, or require the area to be made safe first.

We expect reasonable cooperation during the visit. If the customer, occupants, or third parties interfere with the cleaning process, request unsafe shortcuts, or change the agreed scope while work is underway, we may stop the service or amend the quote. Any delay caused by the customer may be charged if it affects the scheduled appointment or requires additional labour.

4. Cancellations and rescheduling

Customers may cancel or reschedule, but reasonable notice is required. The exact notice period may be stated at the time of booking; if not, we ask for at least 24 hours’ notice for standard appointments. Short-notice cancellations may attract a charge to cover reserved time, travel, and preparation costs. Repeated short-notice changes may also require advance payment for future bookings.

If you are entitled to cancel under the Consumer Contracts Regulations or another applicable statutory cooling-off right, that right may apply only in the circumstances set out by law, particularly where the service was arranged remotely. If you asked us to begin work within any applicable cancellation period, you may lose the right to cancel once the service has been fully performed or may be liable for reasonable costs already incurred where the law allows.

We may reschedule or cancel an appointment due to illness, unsafe conditions, adverse travel conditions, equipment failure, or any other reason beyond our reasonable control. If we do so, we will offer an alternative date where possible. Our liability in such circumstances is limited to the return of any prepayment for work not carried out, unless a different outcome is required by law.

5. Service standards and limitations

We use professional cleaning methods and products chosen to suit the fibres, condition, and soiling level of the carpet or fabric presented. However, cleaning results can never be guaranteed in absolute terms. Factors such as age, wear, previous treatment, fibre type, backing, staining history, and water damage may affect the outcome. For that reason, we do not guarantee complete removal of all stains, odours, or marks.

Some carpets, rugs, or upholstered items may be delicate, pre-damaged, or prone to colour loss, shrinkage, pile distortion, or dye transfer. We may decline to treat such items, limit the method used, or ask the customer to accept the risk before proceeding. The customer acknowledges that a small degree of residue, shadowing, or wicking may remain even after professional cleaning.

Where we give advice about maintenance, drying, or stain treatment, it is offered in good faith based on the information available. The customer remains responsible for following aftercare instructions such as ventilation, restricted foot traffic, or avoiding re-soiling while items dry. If carpets are used too early, or are exposed to water, pets, or cleaning products after our departure, any resulting issue is outside our responsibility.

We reserve the right to refuse to use products or methods that, in our reasonable opinion, are unsuitable for the item, likely to cause damage, or inconsistent with safe practice. If a customer requests a method against our advice, we may decline that element of work without penalty. A Farringdon carpet cleaning appointment is a professional service, not a guarantee that every item will be restored to a like-new condition.

6. Liability

We will exercise reasonable skill and care in carrying out the service. If loss or damage is caused by our negligence, we will deal with the matter in a fair and lawful way, which may include repair, re-cleaning, or compensation up to the value of the affected service or item, subject to any statutory limitations. We will not be liable for indirect loss, loss of profit, loss of opportunity, or consequential damage.

Our liability does not extend to pre-existing faults, hidden damage, weakened materials, poor installation, or defects not reasonably discoverable before cleaning. Nor are we responsible for damage caused by incorrect information provided by the customer, failure to follow aftercare instructions, or items left in the work area contrary to our request. The customer should report any concern as soon as reasonably possible so that we can inspect it promptly.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. If any provision is found to be unenforceable, the remainder of these terms will continue to apply to the fullest extent permitted.

7. Waste regulations and disposal

As part of providing carpet and upholstery cleaning services, we may generate small amounts of waste such as used cloths, removed debris, or rinse residues. We manage waste in a manner consistent with applicable environmental and waste-handling requirements. Where the job produces waste that requires special handling, the customer must disclose this in advance so that appropriate arrangements can be made.

We do not routinely remove household waste, bulky rubbish, or contaminated materials unless this has been expressly agreed in advance and is lawful to do so. The customer remains responsible for ensuring that any waste arising from the property is disposed of properly, unless we have specifically contracted to handle that waste. We may refuse to handle items that could present a hazard or that require licensed disposal.

If waste, chemicals, or residues must be dealt with as part of the service, we will take reasonable precautions to avoid unlawful discharge, contamination, or improper disposal. The customer agrees not to ask us to dispose of materials in a way that would breach environmental, health, safety, or local authority requirements. Where specialist disposal is needed, additional charges may apply and the work may be subcontracted or declined.

8. Complaints and remedies

If you are dissatisfied with any aspect of the service, you should notify us promptly and provide reasonable detail so the issue can be assessed. If appropriate, we may return to inspect the area, attempt a remedy, or discuss a fair resolution. Any complaint should be raised within a reasonable time after completion of the work, and in any case without unnecessary delay.

We will consider complaints on their facts and in good faith. A request for a return visit does not guarantee a refund. The available remedy will depend on the nature of the issue, the cause, and whether the service was delivered with reasonable care and skill. Nothing in these terms prevents you from pursuing any rights available under consumer legislation.

9. Events beyond our control

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, power outages, strikes, fire, flood, equipment shortages, or government restrictions. In such cases, we may pause, postpone, or cancel the appointment until it becomes reasonably possible to continue. Any deposit for unperformed work will normally be transferred to a new date or refunded where appropriate.

10. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute relating to the service, unless another forum is required by applicable law.

By booking with Farringdon Carpet Cleaners, you confirm that you have read, understood, and agreed to these terms. They are intended to form a fair and transparent framework for our cleaning services, including standard carpet cleaning in Farringdon and related professional maintenance work. We may update these terms from time to time, and the version in force at the time of booking will apply to your service.